FAQs.Everything you wanted to know.
- Browse the website to find what you'd like to purchase.
- Once you have found a product you like, select your size and click on the 'ADD TO SHOPPING BASKET' button next to each product.
- You can use the 'REMOVE FROM BASKET' link to delete items from your shopping BASKET as well.
- Click on 'PROCEED TO PURCHASE' to complete your order.
In case of multiple products being ordered, and if for any reason, Almirah is unable to deliver a certain product/s, the customer shall be given a choice to select an alternate product. However, in case the customer does not wish to select any alternate product/s, Almirah shall agree to either provide store credit to be used for future purchases. We take extra precautions to ensure each piece is crafted, packaged and delivered with care. Minor variations in prints, embroideries, fabric are all characteristics of hand printed and hand made products. The decision to provide a refund lies at the sole discretion of Almirah.
Shipping & Delivery
We take an approximate delivery time of 5 working days to dispatch your order. However these are merely indicative and our endeavour will be to get the order delivered to you as fast as possible. You acknowledge that the shipment and delivery of your order depends on a variety of factors including the receipt of the payment, the availability of the product, the time taken by the courier or shipping service provider and that Almirah makes no guarantees in respect of the same and shall not be liable for the same. Shipping charges will be applicable for each order.
In some cases, some items, depending on quantities ordered or in case the item ordered is under production, may take longer to process. In such cases, if we forsee any delays, our customer service team will update you and make every effort to process your order as quickly as possible.
All orders that may dispatched by thealmirah.com are fully insured at no extra cost to the customers.
Once the order has been handed to the courier agency, thealmirah.com will email you the tracking code, along with the website link on which you can monitor and check the status of your order.
Almirah does not deliver to P.O. Box or Drop Box addresses. Customers are requested to provide full addresses with the postal code.
Almirah will not be liable for delays resulting from incomplete address listings. In such cases the customer will have to bear the reshipping charges.
Once we receive your order, you have approximately 3 working days to change your shipping address for an order which you have already placed. We will try to accommodate your request if we still have the package in our possession. Please contact us (firstname.lastname@example.org) with your requested change and we will send you an email reply to confirm if we were able to make the change. In case we have already handed your order over to the shipping company then we will be unable to make any shipping address changes.Please note that we will not be able to change the address of an order placed for India delivery to International delivery or visa versa since the pricing for India and international deliveries is different from each other.
The exact customs duty/tax payable can be checked with our customer service team upon request.
All our orders will be shipped internationally from New Delhi, India. Stay connected - and soon we will be shipping globally to you. Due to the nature of international shipping, at times a customer may have to pay additional import duties and taxes that are levied once a shipment reaches your country. We are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees which our courier company will help clear for you.
Without prejudice to any of the foregoing, if there is a delay in delivery caused due to any natural calamity, public holiday or any other unforeseen circumstance, Almirah shall not refund, return, replace or exchange any order.
In case the delay in shipping is caused due to unavailability of stock Almirah shall inform you by email and you will be able to choose an alternate product, opt for store credit or receive a refund for that product.
All products shall be shipped from India.
Billing Address refers to the address where a customer receives credit card bills.
Shipping address refers to the address where the order has to be delivered.
The charges are ungovernable and they differ from country to country according to the local rules and regulations.
In an attempt to maintain the highest standards of quality all the fabric procurement, finishing, checking, and packaging is done at in New Delhi. Minor variations in color, texture and finish are characteristic of handmade items through the processes of dyeing, weaving, printing and embroidery. We also use both vegetable dyes and commercial dyes with the goal of minimizing our impact on the environment. Please follow our wash care instructions for longevity of your products.
For cotton, please machine wash cold on gentle cycle and wash items with like colors. Turn your clothes inside out, especially wash dark colors seprately. Some of our colours may require to be washed separately the first few times. We do not recommend tumble dry, and suggest line drying the items when still damp. Cotton becomes softer with each wash, making it a wonderful fabric fit for for all seasons.
All our items come pre-washed, however depending on how you care for the product, additional shrinkage ranges from 5-7% for printed fabrics and 7-10% for woven products although it is not necessary.
Iron warm, while damp. If the item has dried, use a spray bottle to dampen the fabric. Please dry-clean only and use a warm iron on low or medium.
Indigo is a natural dyeing process which has been practiced in India for centuries. Since it does not chemically bond to the fabric, bleeding is characteristic of this dye. We recommend that these products be washed by hand separately in cold water and dried in the shade.
For any other information or queries please write to us at email@example.com
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